Frozen Accounts


here is a growing concern over the way in which Monzo either ‘freeze’ or ‘close down’ customer accounts without giving them any notice or explanation.

The following document is an overview of the relationship between Monzo’s actions, Monzo’s Terms and Conditions and the Payment Services Regulations 2017. Monzo's Actions

Please contact me at FrozenMonzo(at) if you want to respond to what I have said.